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Terms and Conditions

1. Introduction

Welcome to Mehul Enterprises (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://www.mehulenterprises.com (the “Site”) and any products or services offered by us (collectively, the “Services”).

By accessing, browsing, or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy. If you do not agree with these Terms, you must not use our Site or Services.


2. Definitions

For the purposes of these Terms:

  • “Customer,” “you,” “your” refers to any individual, firm, company, or entity purchasing or using our Products or Services.

  • “Products” means any goods offered for sale by the Company, including but not limited to ball bearings, roller bearings, and related industrial components.

  • “B2B Transactions” refer to any trade, wholesale, or bulk orders made for resale or industrial use.

  • “Order” means any confirmed purchase request placed with the Company.


3. Eligibility

You must be at least 18 years old and legally capable under Indian law to enter into binding contracts. If purchasing on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.


4. Acceptance of Terms

By placing an order, making a purchase, or using our Services, you agree to these Terms and any additional terms stated in a quotation, invoice, or purchase agreement provided by the Company.


5. Products & Specifications

  • All descriptions, technical specifications, images, and illustrations on the Site are for guidance only.

  • The Company reserves the right to modify or discontinue any Product without prior notice.

  • Variations in product dimensions or weight within acceptable industry tolerance shall not be considered defects.

  • Customers are responsible for ensuring that Products meet their technical and operational requirements.


6. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are exclusive of applicable GST, duties, shipping, and handling charges, unless otherwise stated.

  • The Company reserves the right to revise prices without prior notice.

  • Full payment is required at the time of order confirmation unless otherwise agreed in writing.

  • Accepted payment methods: Bank Transfer, UPI, Cheque, Demand Draft, and other methods as approved by the Company.

  • Late payments will attract interest at 18% per annum or the maximum rate permitted by law.


7. Orders & Acceptance

  • An order is deemed accepted only upon written confirmation or issuance of a tax invoice by the Company.

  • The Company may refuse or cancel any order at its discretion, including but not limited to incorrect pricing, unavailability, or suspected fraudulent transactions.

  • For B2B and bulk orders, cancellation after confirmation may attract cancellation charges up to 100% of the order value.


8. Shipping, Delivery & Risk

  • Delivery timelines provided are estimates and not guarantees.

  • Risk and title pass to the Customer upon delivery to the carrier or upon pickup from the Company’s warehouse.

  • The Company shall not be liable for delays caused by third-party couriers, customs clearance, strikes, or force majeure events.

  • Freight, insurance, and handling charges are borne by the Customer unless otherwise agreed in writing.


9. Inspection & Acceptance of Goods

  • The Customer must inspect the goods immediately upon receipt.

  • Any claims for shortage, damage, or defects must be made in writing within 48 hours of delivery.

  • Failure to notify within this period will constitute acceptance of the goods as delivered.


10. Returns, Refunds & Cancellations

  • Returns are accepted only for defective or non-conforming goods and only with prior written approval.

  • Goods must be unused, in original packaging, and accompanied by proof of purchase.

  • Customized, cut-to-size, or special-order Products are non-returnable.

  • Refunds, where applicable, will be processed within 10 business days after approval, via the original payment method.


11. Warranties

  • Products are covered only by warranties expressly provided by the manufacturer or the Company in writing.

  • Warranty claims must be supported by purchase invoices and proof of defect.

  • Warranty does not cover normal wear and tear, misuse, improper installation, or modifications.


12. Limitation of Liability

To the fullest extent permitted by law:

  • The Company’s total liability shall not exceed the value of the Products supplied under the relevant order.

  • The Company shall not be liable for indirect, incidental, special, or consequential damages, loss of profit, production downtime, or loss of business.


13. Intellectual Property

  • All intellectual property rights in product designs, images, catalogues, and the Site content belong to Mehul Enterprises or its licensors.

  • No part of the Site or its content may be copied, reproduced, or used without prior written permission.


14. Privacy & Data Protection

We collect, use, and store your personal data in accordance with our Privacy Policy, available on the Site.


15. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of Products.


16. Force Majeure

The Company shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, acts of government, strikes, supply chain disruptions, or internet outages.


17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Maharashtra, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.


18. Amendments

The Company reserves the right to amend these Terms at any time without prior notice. Updated Terms will be posted on the Site, and continued use of our Services constitutes acceptance of the revised Terms.


19. Contact Us

Mehul Enterprises
E-23, Pimpri Chowk, Near Citi Pride Hotel, Behind Baba Ambedkar statue, Atma Nagar, Housing Society, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411018
📧 Email: sales@mehulenterprises.com
📞 Phone: +91 9503 639 541 / +91 9420 731 460
🌐 Website: https://www.mehulenterprises.com

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